Focus on What Builds Trust, Not Destroys It

Losing trust with a manager, a colleague, the board, the family, a supplier or a team member is unfortunately not difficult, whereas building trust is an ongoing process that requires focus, energy and an intent to do the right thing by others.

Employers of Choice have a conscious awareness of how to maintain trust and build an E of C culture. With our help they actually measure the amount of trust in the business.

The elements of trust and the behaviors measured include:

Congruence: the degree to which employers

• • have clearly defined and agreed behavioral standards,
• • make sure expectations are clear,
• • are willing to discuss and resolve disagreements, and
• • practice what they preach.

Openness: the degree to which employees

• • openly share information and opinions,
• • discuss feelings with one another,
• • do not withhold relevant information from one another, and
• • are comfortable receiving feedback from each other.

Acceptance: the degree to which employees

• • are really listened to,
• • are accepted for who they are,
• • feel it is safe to express conflicting views, and
• • encourage and support each other.

Reliability: the degree to which employees

• • can rely on each other to get the job done,
• • do what they say they will do,
• • take ownership of their jobs, and
• • have high standards of quality in everything they do.

The process of measuring enables values and behaviors to be refined that are needed to be successful on a variety of levels.

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Tagged as: Employer of Choice, Leadership, Management